At V SMART AUDITOR PRIVATE LIMITED, we are committed to delivering high-quality services in accounting, taxation, consultancy, and digital marketing. We understand the importance of customer satisfaction and the value of the services we offer. Nonetheless, should you find yourself dissatisfied with our services under certain circumstances, we have a structured refund policy to address such concerns.

Eligibility for Refund

Service Dissatisfaction: If the services provided do not meet the agreed-upon standards or specifications as outlined in your service agreement, you may be eligible for a refund.

Non-Delivery of Service: If we fail to deliver the agreed-upon service within the specified timeframe due to reasons within our control, you may request a refund.

Refund Process

1. Refund Request: Clients seeking a refund must submit a request to our customer service team via email at admin@vsmartauditor.com. The request should include your name, details of the service, and a comprehensive reason for the refund request.

2. Review Period: Upon receiving your request, our team will review the details, which may include further discussions with you for additional information. We aim to process all requests within 30 business days.

3. Decision and Notification: Following our review, we will inform you of our decision via email. If the refund is approved, we will detail the refund amount and the processing timeline.

Refund Method

Refunds will be issued using the original payment method, unless otherwise agreed.

Timeframe

Once approved, refunds will be processed within 15 to 30 business days.

Exceptions

Services that have been completed according to the service agreement specifications generally do not qualify for refunds.

Requests for refunds due to circumstances outside our control (e.g., changes in tax laws, changes in the client’s business circumstances) may not be eligible.

Modifications to the Refund Policy

V SMART AUDITOR PRIVATE LIMITED reserves the right to modify this policy at any time, with changes becoming effective immediately upon posting on our website.

Contact Information

If you have any questions or concerns about our refund policy, please reach out to us at:

V SMART AUDITOR PRIVATE LIMITED
Email: admin@vsmartauditor.com
Address: HD-387, WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Industrial Layout, Koramangala, Bangalore, Bangalore South, Karnataka, India, 560034

Our refund policy is designed to be transparent and fair, ensuring our commitment to customer satisfaction and trust. We value our relationship with you and strive to address any issues promptly and effectively.